WordPress & WooCommerce Maintenance Plans
Updates that never break your site.
Who this is for: Site owners who don’t want to think about updates, backups, or security again. Every update is tested on a staging copy first, so a broken plugin never reaches your visitors. From $69/month for WordPress, $89/month for WooCommerce.
Choose Package
WordPress & WooCommerce Maintenance
WordPress
- Regular WordPress and plugin updates (1-2 times monthly, critical security updates immediately). Our maintenance covers version updates to the 2nd and 3rd digits. "Major" updates (1st digit) require separate quotes due to API changes, based on website size.
- All updates are first carried out by us in a test system to avoid problems/failures of the live system during updates.
- IMPORTANT: No new plugins will be installed or changes made to the system without prior notification to the client; only existing software components will be updated to keep technically up to date.
- Setup of an automated backup that is kept on an external system for at least 14 days.
- Requirements: Your WordPress must use "update-safe" development with a child theme (if not, we can prepare your site for maintenance – separate quote available).
- Note: For WordPress installations based on WooCommerce (online shops), we have a price-adjusted maintenance package.
- Major theme/WordPress upgrades not included due to variable workload. We'll provide cost estimates when needed, including for unsupported plugins/themes requiring replacement.
- Note: If you also have a web hosting package with us, we will grant you an additional discount of 10% on the WordPress maintenance package.
WooCommerce
- Regular WordPress & plugin updates (1-2 times monthly, critical security updates immediately) covering 2nd and 3rd digit versions; major 1st digit upgrades quoted separately
- All updates tested first in staging environment
- No new plugins installed without prior client approval
- Automated backups on external system for 14+ days
- Requires "update-safe" WordPress with child theme (preparation available if needed)
- Excludes major theme/core/WooCommerce upgrades; separate quotes provided when necessary
- 10% additional discount with our web hosting package
Expert support on demand
Most Popular
- 2 technician hours monthly including:
- Phone support for website questions and technical issues
- Website content updates
- Priority service
- Direct line to project/technical team
- Additional support hours beyond the included 2 hours: $69 per hour for Support Package clients (standard support rate without a package: $89 per hour)
- Volume discounts at 40/80/160 hours (prices on request)
- Minute-by-minute tracking in project tool
- 10% additional discount with maintenance package
FAQ
WordPress & WooCommerce MAINTENANCE
What maintenance actually covers — and what happens when something breaks. The questions clients ask before handing over their site.
WordPress is not a "set and forget" platform. It consists of three updatable layers — the WordPress core, your active theme, and your installed plugins — each of which receives regular updates for security patches, bug fixes, and new functionality. An unmaintained WordPress site is one of the most common targets for automated hacking attempts. Regular, professionally managed maintenance keeps all three layers current, your backups intact, and your site running without unexpected failures.
Both packages cover the same core scope: manual WordPress core and plugin updates (1–2x monthly), staging-first update testing, no unauthorized system changes, and automated offsite backups for 14+ days. The WooCommerce package ($89/month vs. $69/month) reflects the additional complexity of maintaining a live shop system — where updates must be verified against payment gateways, checkout flows, and order processing before going live. For a standard informational WordPress site, the $69 package is the right fit. For any WooCommerce-based store, the $89 package is required.
Simple rule: if your WordPress site sells products or processes payments via WooCommerce, choose the WooCommerce Maintenance Package ($89/month). For all other WordPress websites — company pages, blogs, portfolio sites, service pages — the standard WordPress Maintenance Package ($69/month) applies.
WordPress offers automatic updates, but enabling them on a production site is risky. Automatic updates don't test for compatibility between your specific combination of plugins and theme before applying changes. A single incompatible update can break your site's layout, disable forms, or cause white screen errors — visible to every visitor. We perform updates manually in a staging environment first, verify functionality, and only then transfer to the live site. This staged approach is the professional standard.
A staging environment is a private, identical copy of your live website hosted separately. Every update — whether WordPress core, a plugin, or a theme — is applied there first. We check for conflicts, visual regressions, and functional errors before the update touches your live site. This protects against the most common cause of unexpected WordPress downtime: a conflicting plugin update applied directly to production.
We identify the conflict before it reaches your live site and resolve it — either by finding a compatible version, replacing an outdated plugin, or applying a workaround. If the issue requires significant work (e.g., a discontinued plugin needing replacement), we notify you with a scope and cost estimate before proceeding. Your live site is never affected.
Yes — provided your WordPress installation uses a child theme, which is a prerequisite for the maintenance package. A child theme isolates your design customizations from the parent theme's core files, so theme updates cannot overwrite your brand-specific styling or layout modifications. If your site doesn't currently have a child theme, we can prepare it for maintenance-safe operation (separate quote available).
The backup covers your complete WordPress installation: all files (themes, plugins, uploads, configuration) and the full database. It is stored on an external system — physically separate from your hosting server — and retained for a minimum of 14 days. This means that even in the worst-case scenario (server failure, ransomware, catastrophic update failure), your site can be fully restored from a recent backup.
It means we operate with a strict change-control policy: the maintenance routine covers updates to existing software components only. No new plugins are installed, no new features are added, and no system configurations are changed without your explicit knowledge and approval. This protects you from unexpected changes to your live site and maintains full transparency over what is running on your server.
Yes — clients who also hold a web hosting package with us receive an additional 10% discount on their monthly maintenance fee, for both the WordPress and WooCommerce variants.
FAQ
SUPPORT PACKAGE
Hours, response times, and what counts as support. Here’s how our packages work in practice.
The Maintenance Package is purely technical and passive — it keeps your site updated, backed up, and secure without you needing to do anything. The Support Package is active and on-demand — it gives you 2 technician hours per month to use for content updates, questions, fixes, and direct team access. They serve different needs and work best together: maintenance handles the infrastructure, support handles everything else.
Yes — both packages are available independently. Many clients start with maintenance only and add support later when they find they regularly need assistance with content or technical questions. Combining both also unlocks a 10% discount on the Support Package base price.
Yes. Priority phone access to our project and technician team is a core feature of the Support Package. Rather than submitting a ticket and waiting, Support Package clients have a direct line and are prioritized ahead of non-package clients. It's the closest thing to having an in-house WordPress expert without the overhead.